Privacy Policy FAQ

What are your rights when it comes to data protection?

Under the new EU Regulation (GDPR), we all now have;

  • The right to be informed about why and how our data is collected
  • The right to access a copy of this data
  • The right to rectification of any incorrect data held about us
  • The right to erasure or our data if we so wish
  • The right to restrict processing of our data
  • The right to data portability
  • The right to object to the collection, transferring and retention of our data
  • Rights in relation to automated decision-making and profiling

What data do we hold about you?

  • We only hold the data that you provide to us via the contact form or by telephone.
  • You can request a copy of the data we hold on you by sending a Subject Access Request to dataprotection@directhousebuyer.co.uk

What do we do with your data once it has been entered onto our website?

  • We retain a copy of your data electronically, for our records.
  • We transfer your data to our partner company.

How long do we keep your data for?

  • We keep your data for a minimum of 12 months but an absolute maximum of 6 years.
  • We only hold your data for as long as is absolutely necessary.
  • In each case, the length of time that we hold onto an individual’s data for, will be different.
  • This is because we may need to retain data longer if there is a dispute, to stop fraud or to comply with our legal obligations as a company.

Who do we share your data with?

  • We share your details with a partner company. Further details are available on our policy below or upon request, using the above contact details.
  • Under certain circumstances, your data may be shared with agents or subcontractors of the company.
  • In rare circumstances, we may be required to share your data with a law enforcement agency upon their request.

What data do we hold about you?

  • We only hold the data that you provide to us via the contact form or by telephone.
  • You can request a copy of the data we hold on you by sending a Subject Access Request to dataprotection@directhousebuyer.co.uk

How can you find out more information on our data procedures?

  • We welcome all enquiries about our data procedures.
  • If you would like a copy of your data you will need to fill in a Subject Access Request (SAR) and email it to us.
  • You can contact us with any enquiries or queries on dataprotection@directhousebuyer.co.uk

PRIVACY POLICY

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